What is a grievance?
A grievance is the process of seeking a remedy for disciplinary issues or the application; interpretation; or intent of our contract, company policy, or law. A grievance is not a complaint or change you would like to see in the contract.
Why should a Member file a grievance?
You should file a grievance if you believe you have been subjected to unfair discipline or the contract has been violated. Filing grievances can also provide consistency in practices that are not clearly defined in the contract and, possibly, set precedents for future issues.
How do I know if I should file a grievance?
If you have an issue and are considering filing a grievance, you should discuss the issue with a Base Representative or Grievance Committee member for disciplinary matters. You may also reference your contract and/or work rules for non-disciplinary (contract) matters. Remember, a grievance must be filed within twenty-one (21) days from the day the Flight Attendant becomes aware of an incident.
What happens when a grievance is filed?

Once you have submitted a Grievance Report through the TWU website, it will be sent to Joe Mayfield, 577 President and Christa Gifford, Grievance Chairperson (GC). Please make sure to submit as much information as possible (dates, names of crew, flight numbers, contract violation, etc.).

At this time, the GC, will look over the grievance and ensure all relevant information is included. The GC will examine the grievance to determine if there was just cause for discipline or if the contract was violated. The GC may contact the Flight Attendant for additional information. It is important to respond as quickly as possible if the GC contacts you concerning a grievance.

If the GC determines the discipline was unwarranted or that management violated the contract and/or interpretation/intent/application of the contract, the GC will file and log a grievance. Management then has twenty-one (21) days from the filing date to hold a meeting (in the case of a discipline) or respond (in the case of a contractual grievance). At this time, an email will be sent to the Flight Attendant stating that the grievance was filed and the date of the Company’s deadline to respond.

What if a complaint is not deemed a grievance?
If you file grievance report and it is not a contract violation, a Grievance Agent will contact you via personal email or telephone to explain why it was not filed as a grievance. Any concerns that are reported, but don’t appear to be contract violations, will be preserved to help identify issues and prepare for future contract negotiations.
What happens after a grievance is filed with the Company?

The Company has one of four (4) options:

Accept the grievance – Acknowledge the grievance and grant the remedy (solution) proposed by the Union.

  1. Deny the grievance: State that the grievance has no merit
  2. Offer to settle the grievance: Accept the grievance partially and offer a settlement to close the grievance
  3. Not respond: If the Company does not respond within twenty-one (21) days, the grievance is considered denied

Regardless of the Company response, you will be notified by the Union to discuss the resolution or next steps in the grievance process.

If my grievance is denied or I do not accept a settlement, what is the next step?
An appeal may be filed. Appeals must be filed within fourteen (14) days of the Union being aware of a denial.
What happens if I filed an appeal?
The Company then has fourteen (14) days to respond to the appeal. During that time, the Union may provide additional information and additional discussions may be held regarding the grievance. If the Company denies the Appeal, the Grievance Committee will review the decision and submit it to the Union’s Executive Board for consideration for System Board of Adjustment.
What is System Board of Adjustment?
System Board of Adjustment (SBA) is Section 26 of our Contract. It provides a final and binding resolution to issues that cannot be resolved by the Company and the Union by utilizing a third-party neutral Arbitrator.
When do we use SBA?

When the Union and Company cannot reach an agreement on an issue, they can send it to an impartial third party for arbitration through the SBA. The decision of the third party is final and binding. Arbitration cannot be taken lightly. The cost and resources can bankrupt a Union. Estimates have shown the cost can be upwards of $10,000.

The decision by an impartial third party could also hurt the Union, as the third party might not know all the “ins and outs” of a Flight Attendant’s workplace. However, we can also make great strides in grey areas that can set us up for an stronger future contract. The SBA can take weeks, months, or even years to render a decision. We exercise great care when considering issues to submit to the SBA, and every effort will be made to resolve all matters as early as possible in the process. You can help with this by submitting as much information as possible when filing a grievance report.

What is a Base Representative and why do I need one?
Any time you are contacted to attend a meeting with Management, you should request a Base Representative. Base Representatives are trained to represent our Flight Attendants in meetings with Management. A Base Representative will prepare you for a meeting and attend any meetings with Management, either in person or by telephone. Your Base Representative will ensure that the meeting is conducted properly and that you have an accurate record of what is said in the meeting. The Executive Board is currently working on compiling a revised list of Base Representatives. You request a Base Representative at our website.

How To File A Grievance

  1. Go to 577.twu.org.
  2. Click on “Grievance Report” under “Pages.”
  3. Fill out form completely including date, time, location, who was involved, what the issue is and how it is in violation. Make sure to attach supporting documents such as personnel file, notes from meetings, copy of discipline letter, screenshots, etc. Then submit.
  4. The Grievance Committee receives the grievance via email.
  5. The Grievance Committee may contact you to ask questions or request other documentation. We will use all of the information to determine if the grievance will be officially filed. Sometimes grievances can be settled without formally filing them.
  6. The Grievance Committee writes the grievance including the issue being grieved and the proposed remedy.
  7. The Grievance Committee notifies the Flight Attendant that the grievance was submitted and the deadline for company response.
  8. The company has 21 days to respond.
  9. Once the Grievance Committee receives a response from the company, we will contact the Flight Attendant. If approved and the remedy is suitable, the grievance is fulfilled. If denied, the committee decides whether the Flight Attendant has a case to appeal the decision.
  10. The Grievance Committee prepares the appeal and includes any new information that may be relevant. The committee has 14 days to submit the appeal to the company.
  11. The Flight Attendant is notified that the appeal has been submitted and the timeline for the company to respond. The company must respond within 14 days.
  12. When the Grievance Committee receives a response from the company regarding the appeal, the committee will notify the Flight Attendant.
  13. If the appeal is denied, the Grievance Committee may choose to present the case to the Executive Board for arbitration. If the case is approved by the Executive Board, the Grievance Committee will prepare it for arbitration.