Our thoughts and best wishes are with the victims and their families of the terrifying events on January 6, 2017 when a live shooter incident terrorized passengers, guests, and employees at Fort Lauderdale-Hollywood International Airport (FLL). While our crews and passengers escaped harm, this incident serves as an opportunity to remind our Flight Attendants of best practices during and after emergency situations in the airport or on an overnight.
First, if you are involved in any type of emergency situation in the airport or on an overnight, your first priority is ensuring that you and your crew get to safety as soon as possible. During these times there is often confusion, so please follow best practices to seek out a safe place and remain there until you have a reasonable assurance that the area is safe.
Secondly, whether you are on or off duty, contact your family and/or friends to let them know you’re safe. Remember – they may not know your schedule, so when there are reports of incidents involving airline crews, let them know you are safe, but don’t release any details regarding the situation. If you utilize social media to communicate, remember not to post pictures or specifics – just let your friends and followers know you are okay.
If you are directly involved in a situation, please contact Crew Services, as appropriate, to assist you. Remember that during emergencies, they will likely to be handling many calls, but contact them as soon as possible. After following Company safety protocols, contact our Union if you need any additional assistance, and we will help in any way that we can.
Finally, do not speak to or discuss incidents with the media or post any details on social media. In the 24-hour news cycle that is now a part of our daily lives, the media often rushes to report or speculate on emergency situations. This can result in incorrect information being disseminated that can impede the emergency’s resolution and hamper the future investigation. If you are approached by a member of the media, please state:
“I am not a company spokesperson. Please contact Allegiant Media Relations and someone will assist you.”
You can obtain a tag to hang on your lanyard from your base supervisor or base manager that states the above information, if you don’t already have one.
While we hope none of our Flight Attendants ever to have to utilize these procedures, please remember, just as we are on the aircraft, we should always be prepared for anything!